At Jorra Hike, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is unused and in its original packaging

  • The item is in the same condition as when it was delivered

  • You have proof of purchase  

Items that have been used, damaged after delivery, or returned without original packaging may not be accepted.

2. Return Process

To initiate a return, please contact us at [insert contact email or phone number] within 7 days of receiving your product. Our team will guide you through the return steps.

Once your return is approved, you will need to securely package the item and send it back using the return instructions provided.

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part (e.g., wrong item sent, damaged product). In such cases, we will cover the return shipping cost.

4. Inspection and Approval

After we receive your returned item, it will be inspected to ensure it meets our return criteria. We will notify you of the approval or rejection of your return within 3–5 business days after receiving the item.

5. Refund Method

Since we only offer Cash on Delivery (COD), approved refunds will be issued through bank transfer or UPI, as provided by the customer during the return process. We do not offer refunds in cash.

Refunds are typically processed within 5–7 business days after return approval.

6. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or customization. These will be clearly mentioned on the product page if applicable.

If you have any questions, concerns, or requests related to this Policy, please reach out to us at [email protected].