At Jorra Hike, we are committed to delivering your outdoor and travel gear as quickly and efficiently as possible. Please review the following information regarding our shipping process.
1. Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.
2. Delivery Time
Estimated delivery times vary depending on your location. Most orders are delivered within 3–7 business days. However, delivery may be subject to delays due to weather conditions, logistics issues, or high order volumes during peak seasons.
3. Shipping Method
We use trusted delivery partners to ensure your items arrive safely and on time. All orders are shipped with tracking information, which will be provided once your order is dispatched.
4. Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at checkout before you complete your purchase. In some cases, we may offer free shipping promotions, which will be communicated on our website or social media channels.
5. Payment Method
We offer Cash on Delivery (COD) as our exclusive payment method. Please ensure someone is available to receive the package and make payment at the time of delivery.
6. Delivery Attempts
Our delivery partners will attempt to deliver your order at the provided address. If no one is available to receive the package, the delivery may be rescheduled. Failure to accept the order after multiple attempts may result in cancellation.
7. Address Accuracy
Please ensure that your shipping address and contact information are accurate and complete at the time of ordering. We are not responsible for delayed or failed deliveries caused by incorrect or incomplete address details.
8. Damaged or Missing Items
If your order arrives damaged or if an item is missing, please contact us within 48 hours of receiving your delivery. We will work quickly to resolve the issue and ensure your satisfaction.
If you have any questions, concerns, or requests related to this Policy, please reach out to us at [email protected].